Privacy policy

PRIVACY POLICY

Mud Landscape Ltd Last Updated: March 2026

1. Introduction

Mud Landscape Ltd ("we", "us", or "our"), Company Number 11844975, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services.

2. Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, phone number)
Billing and delivery address
Payment information (processed securely via third-party providers)
Order history and transaction data
Website usage data (IP address, browser type, cookies)
Communications you send us

3. How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Send order confirmations and updates
Respond to your enquiries and customer support requests
Improve our website and services
Comply with legal obligations
Prevent fraud and ensure security

4. Legal Basis for Processing

Contract performance: to fulfil orders you have placed with us
Legal obligation: to comply with applicable laws and regulations
Legitimate interests: to improve our services and protect against fraud
Consent: where you have provided explicit consent

5. Data Sharing

We do not sell your personal data. We may share your information with payment processors, delivery partners, IT service providers, and legal authorities when required by law.

6. Data Retention

We retain your personal data only as long as necessary. Order data is typically retained for up to 7 years in accordance with UK tax regulations.

7. Your Rights

Under UK GDPR, you have the right to access, correct, erase, restrict, or port your personal data, and to withdraw consent at any time. Contact us at contact@mudlandscape.shop to exercise these rights.

8. Cookies

Our website uses cookies to improve your browsing experience. You may control cookie settings through your browser.

9. Security

We implement appropriate technical and organisational measures to protect your personal data. Payment transactions are encrypted using SSL technology.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions regarding returns or refunds, please contact:

Store Name: mudlandscape
Email: contact@mudlandscape.shop
Phone: +44 7537 130627
Address: C/O Bevan Buckland Llp, Ground Floor, Cardigan House, Swansea, SA7 9LA, Wales
Website: mudlandscape.shop