Refund policy

At Mud Landscape Ltd, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Company Information

If you have any questions regarding returns or refunds, please contact:

Store Name: mudlandscape
Email: contact@mudlandscape.shop
Phone: +44 7537 130627
Address: C/O Bevan Buckland Llp, Ground Floor, Cardigan House, Swansea, SA7 9LA, Wales
Website: mudlandscape.shop

Customers may request a return within 30 days of receiving the item.

To qualify for a return:

• The item must be unused
• The item must be in its original packaging
• Proof of purchase must be provided

Returns requested after the 30-day period may not be accepted.

To request a return, please contact our customer support team:

Email: contact@mudlandscape.shop

Please include:

• Your order number
• The item you wish to return
• The reason for the return

Our support team will provide instructions for returning the item.

Customers are responsible for return shipping costs unless:

• The item arrives damaged
• The item is defective
• The wrong product was delivered

We recommend using a tracked shipping service when returning items.

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at:

We will review the issue and arrange a replacement or refund where appropriate.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method
• Processing time: up to 14 business days

Please note that your bank or payment provider may require additional time to process the refund.

The following items may not be eligible for return:

• Used products
• Items damaged due to misuse
• Items returned without original packaging

Orders may be cancelled before shipment by contacting us as soon as possible.

Once an order has been shipped, it must follow the standard return process.

If you have any questions regarding returns or refunds, please contact:

Store Name: mudlandscape
Email: contact@mudlandscape.shop
Phone: +44 7537 130627
Address: C/O Bevan Buckland Llp, Ground Floor, Cardigan House, Swansea, SA7 9LA, Wales
Website: mudlandscape.shop